Calendar of Events

April 20, 2011 – “Workforce Optimization Day” - Best Practices in Quality and Workforce Management Wednesday, Ramada Crystal Palace, Moncton NB. 10:00 AM-12:00 PM Quality Best Practices presented by CCP. 12:00-1:00 PM Workforce Optimization Trends – ``Workforce Optimization`` Presentation and Lunch Sponsored by NICE Systems. 1:00-4:00 PM Workforce Management Best Practices Presented by NICE Systems.

Join professionals in Quality and Workforce Management from around New Brunswick for an opportunity to share best practices, discuss challenges and opportunities and learn about the latest technology and processes.

ContactNB wishes to thank NICE Systems for sponsoring this event. Registration: Free for ContactNB Members. Non-Members $25 for either Quality or Workforce Session with lunch included. To register, email contactnbinc@gmail.com

June 9, 2011 – 2011 Awards of Excellence – Saint John, NB - Delta Brunswick

July 12-13, 2011



Becoming a Living Brand Leader within your organization

Following the success of our Living Brand Workshop in March, Bridge is back to Moncton for a second run of this well received event. This two day workshop will explore the importance of connecting your marketing department’s view of brand with your customer’s expectation of service. It is guaranteed to give the Leadership team the practical tips on how to move your people from the frontline into proactive Living Brands®, move words into actions and more importantly, keep this momentum alive and well.

"It was so much more than expected. I have left with many tools that I can use both professionally and personally."
Customer Service Development Manager from Irving Oil

"This workshop clarifies what brand means and how to bring it and keep it alive."
Sales and Support Manager from Eastlink

"Timely, relevant and important information!"
Training Manager from Marriott Hotels

"Very insightful. You will be motivated again. A focus on what IS important, loosing the fluff."
Vendor Manager from Eastlink

July 12th - 13th 2011 Delta Beausejour Moncton, NB

ContactNB members will get a 10% discount on bookings before June 3rd. Please quote ContactNB on the booking form at livingbrand.co.uk

November 2-3, 2011 – Contact Atlantic 2011, Fredericton, NB – Delta Fredericton