Code of Ethics
ContactNB
was formed to serve the common interests of its members. Together our Members
strive to model safe, responsible, competent workplaces free of disparagement,
in the interests of our clients, co-workers and the general public. This Code
of Ethics lists practices that when applied will promote the interests of business
and consumers. By accepting membership in ContactNB, Members agree to abide by
this Code of Ethics.
- There will be no tolerance for disparagement
of co-workers, clients or other Members on the grounds of race, religion, national
origin, gender, sexual orientation, nor marital status.
- We
will promote and model workplace health and safety.
- We will
uphold high standards of general competency of our employees by offering adequate
new hire training and continued professional development.
- We
will be responsible members of our communities.
- In regards
to outbound communications with the general public and businesses, Members of
ContactNB engaged in the activity of direct response marketing shall follow the
Code of Ethics and Standards of Practice as outlined and followed by the Canadian
Marketing Association (CMA).
- In regards to outbound market
research, members of ContactNB will follow the principles and guidelines stipulated
in the Professional Market Research Society PMRS Rules of Conduct and Good Practice.
- We will put forth a positive and professional image of the industry
with a view to maintaining public confidence.
- Members will
adhere to all applicable federal, provincial and local laws in their business
conduct.
- Members will respect the rights and privileges of
the public to privacy and honesty in their dealings with our centres.
- Members
will keep themselves, their co-workers and clients informed about this Code of
Ethics to prevent breaches of it.
- Breaches of this Code of
Ethics or other actions which bring discredit to the Contact NB or to the industry
will be subject to review by the Board of Directors and may be subject to corrective
action.
