We are members of New Brunswick's contact centre community.  Our industry employs nearly 18,000 people in our province. We offer excellent salaries and benefits packages, with career advancement and development opportunities throughout the province. The contact centre industry contributes over $1 billion annually to the province’s economy.




On November 12th, Jason Purdy joined our team as our new Executive Director.  Here is a welcome message from Jason:


For many of you, this is my first opportunity to reach out to you and introduce myself.  My name is Jason Purdy, and as of November 12, 2018, I have started in the role of Executive Director for ContactNB.  My primary role is to coordinate the daily operations of the organization and follow our mission of fostering the growth of our industry within the Province.  Working together with Cheryl Steadman, we will meet and exceed these expectations by working in collaboration with our current members, our provincial government partners, post-secondary education and training institutions, and by reaching out and growing our network with new members and partnerships.  We will continue our premier annual events of the Contact Atlantic Conference and the Awards of Excellence Gala, plus the continual promotion of our industry through Best Practice sessions, Partnership meetings, networking and educational opportunities throughout the year.

I have a passion for the industry and for this Province.  I grew up in Rothesay, went to UNBSJ then onto UNB Fredericton to complete my Bachelors of Physical Education with a concentration in Recreation Administration/Non Profit Management, remained in Fredericton until moving to Moncton in 2011.  I have worked in the Contact Centre Industry for approximately 10 years and in the non-profit sectors as a Director with mental health and labour market integration for Newcomers. 

I am looking forward to visiting and engaging with all our members and learning more of what ContactNB can do for you and your organization.  New Brunswick is a leader in the industry and we are a very strong economic engine for the Province.  Attending this year's Contact Atlantic Conference & Trade Show, I could feel the excitement and growth of this industry and I look forward to taking on the opportunities and challenges to come. 

By working together, we can have a positive and lasting impact across the industry within the Province.  Please feel free to contact me anytime as I look forward to serving you and our industry.

Jason Purdy, Executive Director


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