Awards of Excellence Gala




Click on the link below to reserve your hotel accommodations at our host hotel ... the Saint John Hilton Hotel.  Be sure to mention you are attending the ContactNB Awards of Excellence Gala to secure a group rate! 

Please note:  parking charges will be the responsibility of attendees this year.

To book your room at the Hilton, click here:

Seats at the gala event are $120 per person, or $900 for a table of eight.  The sooner you reserve your seats, the better seating placement you get.

The menu for the amazing four-course dinner is:

Roasted maple butternut squash scented with clove and topped with creme fraiche

Mixed greens, strawberries, sliced green grapes, toasted almonds in a parmesan basket finished with raspberry vinaigrette.

Supreme breast of chicken stuffed with brie and spinach, duchess potatoes, seasonal roasted vegetables, truffle jus

Flourless chocolate cake with Baileys Cream sauce


The ContactNB Awards celebrate and recognize the many achievements of our member companies, their employees, our associate members and our vendor partners.


To see all of the photos from the Awards of Excellence Gala, visit our facebook page: 

The 2016 award winners were:

1.  Member Centre of the Year:  Moneris
2.  Community Involvement / Small Centre:  Tangerine
3.  Community Involvement / Large Centre:  TD Insurance
4.  Customer Experience / Small Centre:  Moneris
5.  Customer Experience / Large Centre:  RBC
6.  Employee Experience / Small Centre:  Medavie Blue Cross
7.  Employee Experience / Large Centre:  RBC
8.  Employees of the Year:

  • Accenture – Tammy Smith
  • Asurion – Candace Carrier
  • Atlantic Lottery – Mike Cormier
  • FRHI – Carole Chiasson
  • Medavie Blue Cross – Claire Hachey
  • Moneris – Natalie Crossman
  • RBC -  Maha Smith
  • TD Insurance – David McCormick
  • Wyndham Worldwide Canada – Kim Vessey
  • Xplornet – Lori MacKenzie and Sharon Denny
9.  Environmental Awareness / Small Centre:  Moneris
10. Health & Wellness / Small Centre:  Xplornet
11. Health & Wellness / Large Centre:  Wyndham Worldwide Canada
12. Individual Member of the Year:  Lesli Ingersoll
13. Leaders of the Year:
·         Accenture – Kelly Burpee-Levesque
·         Asurion – Mathieu Wood
·         Atlantic Lottery – Alison Geldart
·         FRHI – Crystal Daigle
·         Medavie Blue Cross – Craig Elward
·         Moneris – Tanya Becker
·         RBC – Tanya Perry
·         TD Insurance – Tanya Campbell
·         Wyndham Worldwide Canada – Mike Wiggins 
14. Technology & Social Media / Small Centre:  Accenture
15. Technology & Social Media / Large Centre:  TD Insurance
16. Training & Performance Excellence / Small Centre:  Medavie Blue Cross
17. Training & Performance Excellence / Large Centre:  FRHI
18. Workforce Management Practices:  Medavie Blue Cross
19. Associate Member of the Year:  Deloitte
20. Customer/Vendor Partnership:  Atlantic Lottery Corporation in partnership with vendor Bell Aliant

Congratulations to all award winners and nominees!!  All of the submissions were excellent!

The winners were determined by our impartial and volunteer panel of judges:
Our Judges:  David Kirkpatrick; Jessica MacLeod; Darcy Vaughan; Derek Fitzgerald

Judges' Bios:


David works as the Business Development Manager for NBCC, he has transferred his strong technical and customer service background into developing solid relationships within the business community.  Prior to this he worked 14 years in the economic development field.  Results-oriented, and knowledgeable, he worked as a technical recruiter for one of the world’s largest staffing agencies and helped make it the most profitable in Canada.  Certified as a Microsoft Systems Engineer and as a Cisco Certified Network Associate, David also holds a Bachelor of Business Administration, and a Bachelor of Arts degree.


Jessica was born and raised in Saint John, NB.  She has spent over 15 years in the Contact Center Industry before pivoting her career over to Project Management. She currently works with many C-Suite members of Fortune 500 Companies to build and leverage new ideas. Starting with an idea, or an established taxonomy Jessica helps tailor impactful and leveraging solutions. In her spare time she participates in multiple 5k and 10k marathons, travels when her schedule allows and continues to grow her culinary skills. 


Darcy Vaughan is a Sales Manager at Hilton Saint John / Saint John Trade & Convention Centre. 

Originally from Fredericton, she moved to Saint John in 2010.  Darcy has over 20 years of experience in the Hospitality Industry and loves her job as she gets to work with clients on a daily basis and help bring large conventions to our beautiful province of New Brunswick!  Darcy is married to Peter Corfield, and they have an “almost” 4-year-old little boy named Alec. 


Derek Fitzgerald is a leader with Deloitte’s Technology Strategy Consulting practice supporting the Contact Centre Industry within Atlantic Canada.  Derek is a dynamic leader with a real passion for customer centricity and quality. He has over 15 years of direct experience working with the Contact Centre industry and has carefully honed his expertise throughout his career in centre strategy, customer experience management, delivery operations optimization and enabling technology modernization in order to help organizations deliver on their promises to customers while driving business results through operational excellence and organizational effectiveness programs.

In addition to his Deloitte experience in Management Consulting, Lean Six Sigma and Analytics, Derek is actively engaged with the Contact Centre industry as a member of the board of ContactNB and is an Industry-certified Contact Centre Leader through the HDMI Institute.


Send registration requests for the 2017 event to


Contact Centre Awards 

  Associate Member of the Year 
  Best Customer/Vendor Partnership 
  Community Involvement 
  Economic Growth & Employment Opportunities
  Employee Experience 
  Employee of the Year 
  Environmental Awareness 
  Health and Wellness 
  Leader of the Year 
  Member Centre of the Year 
  Quality Excellence in Customer Experience
  Social Media & Digital Innovation
  Training & Performance Excellence 
  Workforce Management Practices Associate Member/Vendor Awards 


We look forward to receiving your submissions, and to recognizing the best in our industry at the ContactNB Awards of Excellence Gala!


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