In The News
CONTACTNB WELCOMES NEW EXECUTIVE DIRECTOR!
On November 12th, Jason Purdy joined our team as our new Executive Director. Here is a welcome message from Jason:
For many of you, this is my first opportunity to reach out to you and introduce myself. My name is Jason Purdy, and as of November 12, 2018, I have started in the role of Executive Director for ContactNB. My primary role is to coordinate the daily operations of the organization and follow our mission of fostering the growth of our industry within the Province. Working together with Cheryl Steadman, we will meet and exceed these expectations by working in collaboration with our current members, our provincial government partners, post-secondary education and training institutions, and by reaching out and growing our network with new members and partnerships. We will continue our premier annual events of the Contact Atlantic Conference and the Awards of Excellence Gala, plus the continual promotion of our industry through Best Practice sessions, Partnership meetings, networking and educational opportunities throughout the year.
I have a passion for the industry and for this Province. I grew up in Rothesay, went to UNBSJ then onto UNB Fredericton to complete my Bachelors of Physical Education with a concentration in Recreation Administration/Non Profit Management, remained in Fredericton until moving to Moncton in 2011. I have worked in the Contact Centre Industry for approximately 10 years and in the non-profit sectors as a Director with mental health and labour market integration for Newcomers.
I am looking forward to visiting and engaging with all our members and learning more of what ContactNB can do for you and your organization. New Brunswick is a leader in the industry and we are a very strong economic engine for the Province. Attending this year's Contact Atlantic Conference & Trade Show, I could feel the excitement and growth of this industry and I look forward to taking on the opportunities and challenges to come.
By working together, we can have a positive and lasting impact across the industry within the Province. Please feel free to contact me anytime as I look forward to serving you and our industry.
Jason Purdy, Executive Director
November 6, 2018
Accor Hotels won the Environmental Excellence Award last week at the Chamber of Commerce Greater Moncton Excellence Awards! Accor also came in #2 as People’s Choice Award (beat out only by a liquor company … tough competition!).
The Environmental Excellence Award was given to Accor Hotels as having demonstrated the strongest environmental leadership through their policies and practices in order to improve ecological sustainability and reduce their impact on the environment.
There were over 300 in attendance at the Casino for the recognition event.
Huge congratulations to our friends from Accor Hotels from ContactNB!
ContactNB Welcomes New Members!
November 7, 2018
We're happy to welcome Purolator Inc. to the ContactNB Membership today!
Purolator is a leading integrated freight, package and logistics solutions provider with 172 operations facilities, 111 shipping centres, and 590 authorized shipping agents. Their Customer Contact Centre professionals respond to over 17,500 calls, live chats and emails each day.
November 2, 2018
We are very pleased to announce new members to ContactNB! Our newest Associate Member is Amplified Analytics:
Amplified Analytics helps businesses and organizations improve contact centre performance and gather key business intelligence by automating their ability to listen to every customer interaction. Their market-leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. They then turn them into metrics and KPI’s that can be used to as actionable information to improve revenues and decrease costs, including automating QA.
Their focus is on Interaction (Speech) Analytics. They leverage world-class contact center best practices experience to ensure clients are as successful as possible with their Contact Analytics Programs, whether it’s a new implementation through them, or an older one which may require some refreshed focus from their experts.
Amplified Analytics offers the only Canadian-hosted PCI Level 1 Certified solution in Canada. Offerings starting at $1500.00/month for full enterprise analytics. They also have proof-of-concept services where they can fully prove the ROI for a fraction of the cost of an implementation, fully de-risking the purchase.
For more information please visit https://www.amplifiedanalytics.ca/
We are very pleased to announce new members to ContactNB! Our newest Contact Centre Member is Synoptek:
Synoptek is a Managed IT Services Provider offering IT Advisory and Leadership Services to organizations worldwide, including our operations center in Saint John, New Brunswick. They offer value-driven solutions above and beyond managing and operating hosting, security and a full range of IT support services. Synoptek's IT Advisory approach enables them to provide leadership to their clients in a complex rapidly-changing IT environment.
Their focus is to provide maximum “business value” to clients enabling them to grow their businesses, manage their risk/compliance, and increase their competitive position by delivering improved business results. This client-first approach means solutions are based on what technology solutions are needed to “fuel” their business, not a particular hardware or hosting solution.
Welcome Amplified Analytics and Synoptek to ContactNB!
October 15, 2018
ContactNB is very pleased to welcome EmergeBPO as our newest Contact Centre Member.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America. After working in the BPO industry for nearly ten years stateside, Collins decided to combine his operational expertise with his knowledge of quality process delivery and, in 2008, established Emerge BPO in the capital city of Georgetown.
Since Emerge BPO opened its doors over ten years ago, it has experienced significant growth, both in terms of client base and number of employees, making it a nearshore leader in customer management, back office, and transaction processing. This growth is a direct result of the company’s strong value proposition. Additionally Emerge WAH has a huge Work@Home presence throughout North America.