In The News

Business Services Centres 2017 Opportunity Summit

Thank you to all attendees who joined in the conversation at the Business Services Centres Opportunities Summit on Monday, April 3rd in Moncton. It was a great open discussion between members of the Business Services Centre community and representatives of our provincial government. This sector is of great interest to Premier Brian Gallant, his cabinet and ONB as it drives a big part of the econ
omic engine of our province. 

For more information on the Opportunities Summit, the Economic Growth Plan for New Brunswick, and the actions being driven as a result of these summits, please join in the conversation online:

#OpengovNB / #GouvertNB

Facebook: Opengovnb/gouvertnb
Twitter: @GNBreplies

NB Premier Brian Gallant, ContactNB President Rob Campbell and ONB CEO Stephen Lund

ContactNB Welcomes New Members!

May 9, 2017 - Welcome to ContactNB, Teleopti!  Teleopti is a top, global provider of workforce management software that offers a world-class WFM solution that is sophisticated, localized and easy to use.  As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability -- through optimzed, automated forecasting and scheduling with cutting-edge features to empower and engage employees.  Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, numerous offices around the world -- from Bejing to Sao Paulo -- and a comprehensive global network of partners.  With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.     Find out more:

May 3, 2017 - A warm welcome to Saint John-based ProcedureFlow.  With ProcedureFlow, following company processes has never been easier.  ProcedureFlow's cloud-based knowledge management software will help you make your employees experts - faster!



April 25, 2017 - We're happy to welcome Cloud5 Communications as a returning member of ContactNB!  Formerly known at Thing5 and Virtual Agent Services, Cloud5 Communications simplifies complex networking and support for the hotel industry.  It delivers a comprehensive user-friendly platform that brings together advanced cloud-based data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), hosted PBX/VOIP, network design and WAN/LAN management, as well as contact centres, for more than 4,000 hotels touching over 1,000,000 users. 

Cloud5 currently employs about 350 people in New Brunswick in several locations around the province. 


February 28, 2017 - And also welcoming to ContactNB, PharmaCentra is a 40-person contact centre located in Woodstock, NB.  PharmaCentra, LLC, provides expert pharmaceutical marketing and sales strategies, stragegic patient, pharmacy and physician outreach including clinical trial recruitment, pharmacy locator, teledetailing and comprehensive healthcare management strategies.  For more information, visit 


February 20, 2017 - Also joining us as an Associate Member of ContactNB is Maritime Food Services Ltd. This Saint John-based company is a family-oriented business that has been providing vending services for over 40 years in Saint John and they offer an innovative new approach to self-service fresh food options.  With their first contact centre installation now fully functioning in Wyndham Worldwide Canada's Operations Centre in Saint John, it seems to be a hit with both staff and management!    

Greg and Betty Melanson, the husband-and-wife team of Maritime Food Services, realize that healthier options, express payments and new technology is what means the most to their customers.  Maritime Food Services Ltd. now offers the latest concept in self-checkout technology with an open concept store right on site.  No more purchasing a sandwich or a piece of fruit that you can't pick up and look at because it is locked behind a glass window in a vending machine.  Now with open-front coolers and freezers in your self-designed Micro Market, you and your employees can pick up that item and investigate before purchasing. 

Our revolutionary Micro Markets allow employees to provide input on items that they would like to see sold and eliminates the loss of money at a vending machine.  This Micro Market will transform your lunch room into a destination that saves employees time, allows them to enjoy a fresh meal that is available in minutes, and makes them more productive because there is no rush anymore when it comes to breaks and lunches. 

We would love the opportunity to show you and your company how our Micro Markets can fit into your workspace.  Email us at  Maritime Food Services is a proud Associate Member of ContactNB.

February 1, 2017 - Also new to ContactNB and to New Brunswick is the team from Sears Canada!  Sears is presently hiring and training in order to open up their 350-person contact centre in Saint John and another 180-person centre in Edmundston ... bringing over 500 jobs to New Brunswick!   We're thrilled to have them on board!

January 27, 2017 - Joining ContactNB as an Associate Member is Bridge Training & Events.  Bridge, established in 2005, is an award-winning People Agency.  We bring life, breath and engagement to our clients through our bespoke learning and culture solutions.  From internal campaigns, training and people development to events; everything we do is carefully designed to get inside the DNA of a business.  We link employee behaviour, beliefs and ultimately actions to drive an outstanding customer experience.  We feel privileged in our role:  to be able to make a difference in the lives of the people we work with.  We take an organisation's customer promise and make it real by creating a learning environment that connects employees to the values of the businsses they represent.  Our Living Brand approach challenges the status quo and bulids better places to work.




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