About Us

ContactNB is a provincial industry association led by a private sector Board of Directors  committed to industry growth, employee development and enhanced community awareness.  We represent an industry that employs over 18,000 people in the province of New Brunswick and contributes approximately  $1.5 billion to the economy. 

New Brunswick's contact centre industry blossomed in the early 1990's and has grown to nearly one hundred sites spread across the province.   Many of our marquee companies have celebrated anniversaries of twenty years or more. The industry has matured, continued to thrive and boasts some of the best-trained employees in the world and those skills are allowing New Brunswickers to compete for - and win – business from around the globe. 

Since its beginning in 1998, ContactNB has partnered with industry, as well as government departments and agencies, to ensure that the New Brunswick contact centre industry developed in a professional and sustainable manner.  Working with members, ContactNB has strived to ensure that the industry adopts standards and practices that ensure that customers receive the very best service possible and that employees have opportunities for long-term rewarding careers.

Our Mission is to ensure that New Brunswick continues to be seen as the location of choice for companies committed to providing world-class customer service through a highly-skilled workforce enabled with training, education and leading-edge technology.

We organize two major events annually -- the Awards of Excellence gala dinner takes place in the Spring of each year to celebrate excellence and foster pride in New Brunswick's contact centres through recognition of the many achievements of our member companies and our employees, and Contact Atlantic, a two-day conference held in the Fall, bringing together more than 200 contact centre professionals from Atlantic Canada and beyond.  In addition to these events, ContactNB organizes workshops, seminars, training events and best practice sessions to ensure our members continue to be on the cutting edge of industry practices and technology. 

ContactNB is the focal point of New Brunswick's vibrant contact centre industry.  We serve as the spokesperson for the industry with the news media as well as the faciltator of networking between our contact centres, government and community agencies, as well as with vendors and suppliers.  With nearly twenty years of success, New Brunswick has become a centre of excellence in the field of customer contact centre operations boasting many major brand-name corporations as well as several home-grown companies. 

Interested in becoming a member (contact centres) or partner member (vendors, suppliers and supporters)?  Please visit our Membership page.  

Interested in doing business in New Brunswick?   Visit OpportunitiesNB at www.onbcanada.ca

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