THEME:  Celebrating Diversity & Inclusion


Canada's Premier Contact Centre Industry Event!

April 29 - May 1, 2020:  Westin Nova Scotian Hotel, Halifax, Nova Scotia




To register for our 2020 Conference, download our registration form.  Please click … 


We can't wait to welcome you in Halifax!!

Thanks for joining us.







Contact Atlantic is the largest multi-day contact centre industry conference in Canada, drawing over 150 contact centre professionals from across Canada as well as delegates from the US and Europe, for a three-day event.  Over the 21-year history, it has grown to become Canada's Premier Contact Centre Industry Event.  This three-day event is organized by a volunteer organizing committee with the direction of a not-for-profit private sector Board of Directors made up of Canadian industry leaders committed to industry growth, employee development and enhanced community awareness and promotion of the contact centre industry.  The contact centres that come to this event represent industry-leading companies from around the world.

We offer a world-class conference attracting industry professionals with high expectations.   Here are feedback quotes we received from speakers at previous Contact Atlantic events:

"Contact Atlantic has been a huge part of growing our business. We’ve really enjoyed being a sponsor of the tradeshow event each year as it has allowed us to be introduced to and build relationships with so many great people and companies here in the Maritimes. It is an intimate event which makes it easy to meet everyone and have them over to the booth to experience our product and understand how we bring value to their operations. Some of our earliest customers came from Contact Atlantic because directors of local contact centers would sit down at our booth and take a test drive of ProcedureFlow. Without that personal connection from the show, we wouldn’t be where we are today. I would highly recommend that any contact center vendor join this great organization and network with all these wonderful Maritime contact centers!" ~ Micah Peterson, Vice President, Product Management, ProcedureFlow, Saint John, NB

"I was simply blown away by the quality of the speakers, attendees and the overall professional preparation of the three-day event.  Without a doubt this is the 'best kept secret' of conferences which occur in the Maritimes on an annual basis … time to break the secret open!!"  ~ Martin Chiasson, Loosen Up Consulting, Rothesay, NB

“The conference provided lots of opportunity to network and build relationships with other attendees outside of the sessions and vendor exhibits” ~ Lynn McCready, Interactive Intelligence, Mississauga, ON

"Contact Atlantic is the event in Eastern Canada for meeting great people in the contact center community. I really enjoyed it!~ Daniel LaFreniere, Greatify, Quebec City, QC

"I attended your Contact Centre conference and found it very well done.  It was my first time attending and I will certainly be attending again next year.~ Christine Johnson, HB Group Insurance Management Ltd., Moncton NB  

"I have spoken at many conferences over the years in the telecom industry. Contact Atlantic had a good mix of operational and soft skills presentations offered. The facilities were first rate and the people extremely friendly - it really is true - the further east you go, the friendlier people are." ~ Aldo Fazzalari, Avaya Canada

"As a professional speaker, I have the opportunity to speak many times each year, and I just have to say that the Contact Atlantic conference experience was world class all the way." ~ Corey Poirier, Author: Share Your Message With The World!

“Contact Atlantic is a great way to make connections across the region in our industry, and to learn about new ideas, products and technology that’s tailored directly to our sector.  Well worth attending!”   ~ Alex MacDonald, Vice President, Admiral Insurance, Halifax, NS

Canada's Premier Customer Experience Event!

Whether you are a contact centre professional, a vendor or a supporter of the industry, you need to be part of Contact Atlantic.  Our registration, sponsorship and expo packages represent exceptional value for your dollar.  For more information about Contact Atlantic, contact us.


Networking Opportunities!

Our event is unlike most events you will find around North America.  Atlantic Canadians are known for their hospitality ... and the networking opportunities at our event are amazing.

Whether it is in the Trade Show area, our networking and nutrition breaks, our Tuesday evening hospitality night, our Wednesday evening dinner/entertainment, or during the interactive and engaging sessions, you will meet business connections and industry professionals who will become lifelong friends.



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