In The News
October 23, 2019
We're happy to welcome new member 360insights to the ContactNB family! Newly located in Moncton, currently they have 35 employees and are growing,
The Channel Success Platform™
Gain visibility across all incentive programs – retail, consumer, channel or sales. Optimize the incentive mix and maximize return on investment. Who bought what? When? Where? For how much? What role did the incentive program play? Should you use a SPIFF, Rebate, Both? These are the basic but critical questions not getting answered in today’s complex incentive world.
The Channel Success Platform™ captures data at the last leg of the customer journey – at the point-of-sale, and just out-of-the-box. This data is critical to optimizing incentive program strategy, tactics, and spending. Stop guessing about which incentive works when/where and maximize your incentive return on investment.
For more information on 360insights, visit www.360insights.com
October 9, 2019
We're excited to welcome DMC (Dallas Mercer Consulting Inc.) to our growing list of ContactNB Partners.
DMC functions as a virtual Disability Management department for employers, addressing all disability management needs for your business. DMC represents you on workers’ compensation issues and sick leave with the goal of reducing claim duration and cost by facilitating an early and safe return to work program for your employees. DMC services over 550 clients across the country in public and private sector, union and non-unionized environments, small companies to large scale construction sites, health care facilities, and many others. Contact DMC today for a free needs analysis and to discuss how they can help.
September 12, 2019
ContactNB is pleased to welcome Star Telecom to our list of Partners!
Star Telecom is a SIP Trunking and Contact Centre Solution provider based in Toronto, Canada. Their services are designed to address the complex telecommunication needs of contact centres and enterprises. They recently expanded their capabilities to provide solutions for contact centres through a strategic partnership with Genesys and their ability to provide and manage PureCloud and PureConnect platforms. Star Telecom was established in March of 2008 by a team of highly-experienced telecommunications and contact centre solutions specialists.
Welcome Star Telecom! www.startelecom.ca
September 12, 2019
ContactNB offers a warm welcome to our new Partner member Cirrus9!
Cirrus9 is a world-class trusted provider of cloud computing and data centre services. They deliver custom solutions and can support you no matter what your industry, size, or specific needs may be. Plus, they’re Canadian! So not only does your data stay right here in Canada, but their commitment to customer service and developing collaborative relationships with their clients is the number one priority.
Welcome Cirus9! www.cirrus9.net
September 11, 2019
ContactNB is happy to welcome our newest Partner Member to the association, Servion Global Solutions (Canada) Inc. Servion architects and implements solutions that deliver memorable customer experiences using the best industry products, automation and AI with expertise built over 24 years of experience in implementing Contact Centres.
Visit their website at www.Servion.com.
August 18, 2019
ContactNB is pleased to welcome new member Tech Mahindra to our growing list of Contact Centre Members. Their Moncton location has about 260 employees.
Tech Mahindra Business Process Services is the Business Process Outsourcing arm of Tech Mahindra, which is a $4.9 Billion USD multinational conglomerate that has 125,700 professionals working across 90 countries servicing 941 customers including Fortune 500 companies.
Tech Mahindra Business Process Services is servicing 170+ customers from 27 delivery centres, which are in 12 countries forming a Global Multilingual Service Delivery Mechanism. They provide Traditional and BPaaS based services to customers in multiple business verticals which includes Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.
They specialize in Next Gen Digital CX & Back Office services, which reflects in their AAC (Automation, Analytics & Consulting) methodology which focuses on improving & delivering perpetual positive CX. Strong technology alliance partnerships enables them to deliver sustainable, strategic and business benefits to their customers in short span of time.
Tech Mahindra Business Process Services has been recognized as a Leader in the NelsonHall Digital Customer Experience (CX) Services Overall NEAT Evaluation.
They are also featured as a Leader in three key market segments of the respective NEAT Evaluation: CX Improvement Capability, Revenue Generation Capability, and Cost Optimization Capability
With the backing of Mahindra Group, which is a $21 Billion USD confederation of industries spanned across more than 100 countries and employing 200, 000 professionals, provide concrete financial, technology and intellect support.
Tech Mahindra Business Process Services believes in the connected world & connected experience, offering Consulting, Digital Transformation, and Integrated CX driven solutions – In doing so they enable "Our Clients, Our Associates and the Society to Rise"™.
Tech Mahindra, welcome to ContactNB!
May 7, 2019
ContactNB is pleased to welcome Vokal Call Centres Inc. as our newest contact centre member.
Located in Moncton, Vokal has experience and expertise in effectively managing Contact Centre Solutions. Their goal is to produce optimal results meeting business objectives and potentially align with any new business models to shape and mould the future together in a partnership.
The Vokal organization is one of many under an umbrella of well known companies that they own; such as, First Media Group Inc., Frontier Networks offering 24/7 technical support and secure IT maintenance, and Accutel Conferencing Services & Collaboration Solutions.
Vokal has made and continue to make investments in technology, communications and facilities. They have successfully implemented a highly resilient ‘cloud’ voice and contact centre integration. This provides for greater quality, new technology for the agents, along with real time and transparent reporting for the Contact Centre management team.
Please join us in welcoming Vokal to the ContactNB family!
(Please excuse the logo image quality - a clearer version is coming soon).
April 17, 2019
ContactNB is very pleased to welcome a new Partner to our membership family.
Max360 Limited aspires to be a different kind of agency. As a full-service hybrid agency, Max360 believes they are uniquely positioned to unleash the full possibilities of the digital into the traditional world of marketing. From strategy creation all the way through launch and beyond. They bring together the perfect blend of marketing expertise, creative talent and technical savvy, mixed with an entrepreneurial spirit to turn visionary ideas into extraordinary brand experiences the propel your business beyond the competition.
Check them out at 360max.co.uk
April 9, 2019
We are very pleased to welcome two sponsors of our Contact Atlantic Conference. NB Power is sponsoring the 2019 conference in Moncton as a Bronze Sponsor, and Universal Power Solutions is sponsoring BOTH the 2019 Moncton and 2020 Halifax conferences as a Silver Sponsor!
Thanks so much to both NB Power and Universal Power Solutions for their ongoing support of this event!
March 20, 2019
AccorHotels unveil a beautiful new corporate logo!
February 15, 2019
ContactNB Welcomes New Partner
More information about Work Global Canada Inc. may be found on their website: wwwworkglobalcanada.com