We’re happy to welcome BioScript Solutions to our amazing list of ContactNB Contact Centre Members.

The Coverdale Resource Center is a dedicated patient support contact center based in Moncton, New Brunswick. As part of the BioScript Solutions network, Coverdale plays a vital role in supporting patients across Canada by providing high-quality, compassionate, and efficient communication and coordination services within the healthcare journey.

Coverdale’s bilingual team of Patient Service Coordinators are the first point of contact for patients, caregivers, clinics, and healthcare providers. Our team manages inbound and outbound communications for multiple patient support programs, offering services such as appointment scheduling, intake coordination, and patient education. We are committed to ensuring a seamless and supportive experience for patients navigating treatment for chronic and rare diseases.

What We’re Known For:

• Patient-Centered Communication: Our contact center supports inbound, outbound, and email interactions ensuring each one reflects our values of empathy, respect, and accountability.

• Collaborative Partnerships: We work closely with BioScript Pharmacy, Coverdale Clinics, and other divisions within the BioScript network to ensure continuity of care.

• Operational Excellence: With a strong focus on quality, process improvement, and responsiveness, we continuously evolve our practices to meet the changing needs of patients and healthcare partners.

• Team Culture: Coverdale fosters a collaborative and inclusive workplace, with a focus on employee engagement, recognition, and ongoing development.

Why BioScript Joined ContactNB:
Joining ContactNB reflects our commitment to industry collaboration, professional development, and best-practice sharing. We are proud to be part of a community that recognizes the critical role contact centres play in supporting people across industries, and we look forward to contributing our healthcare expertise to the broader contact centre community in New Brunswick.

BioScript Solutions is a Canadian healthcare company specializing in specialty pharmaceuticals and patient support services. They provide access to complex drug therapies, infusion clinics, pharmacy services and reimbursement support to help patients manage chronic and rare diseases. Their focus is on improving patient care through personalized treatment solutions and strong partnerships with healthcare providers.

BioScript Solutions is located in Moncton, NB.