In the News
Jan 16 2026 - Welcome a new ContactNB Member!
WorkSafeNB
Feb 9 2026 - Welcome a new ContactNB Partner!
CXAi
ContactNB is happy to welcome a new Partner to our community — CXAi!
In a world where Ai and Automation adoption are accelerating rapidly, we at CXAi believe that the real customer magic lies in creating exceptional Human experiences. Our mission is to build CX journeys that combine human expertise with powerful technology, to deliver the right balance of intelligent automation, efficiency, and human engagement. At CXAi, the future of customer experience is not just a vision but a reality we live every day. We work closely with our clients, as an extension of their teams, to ensure that every customer journey is exceptional, every touchpoint is meaningful, and every interaction leaves a lasting impression.
To learn more, click on the button below.
Dec 19 2025 - Welcome a new ContactNB Partner!
Services Triad Inc.
Jan 9 2026 - Welcome a new ContactNB Partner!
HiringBranch
ContactNB is happy to welcome a new Partner to our community — HiringBranch!
HiringBranch helps contact centres hire the right people, bias-free, with realistic job simulation assessments. Built for customer-facing roles, its conversational and proprietary AI qualifies applicants by measuring human skills that resumes and multiple-choice tests can’t. Contact centres cut interview time by 80%+ and achieve mis-hire rates as low as <1%. Headquartered in Canada, the company serves customers such as Bell Canada and Infosys.
ContactNB is happy to announce a new Contact Centre Member to our community — WorkSafeNB!
Located in Saint John, WorkSafeNB is committed to promoting healthy and safe workplaces for New Brunswick's workers and employers. While our priority is preventing workplace injuries and occupational disease, we provide comprehensive rehabilitation services and fair compensation benefits when these do occur. We are a Crown corporation charged with overseeing the implementation and application of New Brunswick's Occupational Health and Safety Act; Workers' Compensation Act; Workplace Health, Safety and Compensation Commission and Workers' Compensation Appeals Tribunal Act; and, the Firefighters' Compensation Act.
ContactNB welcomes a new Partner to our community — Services Triad Inc.!
Founded in 1996, Services Triad is a consulting firm specializing in strategic support and studies related to the management, operational processes, benchmarking, training and technology of customer contact centres.
The Triad Services team possesses highly specialized expertise in all aspects of your contact centre management needs and customer service strategy. This expertise is put at your service to improve your financial efficiency, service delivery, and workforce management.
To learn more, click on the button below!
