In the News
Jun 28 2025 - Hooray for a new ContactNB Partner!
Paxyl Solutions
Jun 23 2025 - Welcome back ContactNB Partner!
Activeo!
ContactNB is delighted to welcome a new Partner to our community — Paxyl Solutions!
Building on our commitment to Canadian organizations, Paxyl has established itself as a trusted partner in the CCaaS landscape. From our early days, we recognized the transformative potential of cloud-based contact centre solutions to revolutionize customer engagement. Our journey has been marked by a deep dedication to understanding the unique needs of Canadian businesses and providing tailored solutions that address their specific challenges and opportunities.
Our team's extensive experience in contact centre technologies has been a cornerstone of our success. We've navigated the evolution of the industry, allowing us to offer insightful guidance and future-proof strategies to our clients. Recognizing the power and innovation of Genesys CX, we've strategically focused our expertise on this leading platform, enabling us to deliver exceptional implementations and maximize its capabilities for our customers. Beyond our deep expertise in Genesys CX, Paxyl also partners with businesses to develop a customer-centric culture through educational programs focused on CX best practices, provides comprehensive support services for existing Genesys deployments, and offers flexible staff augmentation solutions to meet evolving operational needs.
To learn more, click on the button below!
Jun 24 2025 - Welcome a new ContactNB Partner!
Nextiva
ContactNB is very pleased to welcome a new Partner to our community — Nextiva!
Nextiva is a leading provider of cloud communications, contact centre, and customer experience solutions trusted by thousands of organizations across North America. Built for flexibility, reliability, and ease of use, Nextiva empowers businesses to connect with customers through AI-driven automation, in an all-in-one unified platform. With award-winning support and a commitment to innovation, Nextiva helps contact centres and service organizations streamline operations, improve customer satisfaction, and scale effortlessly. As Nextiva expands its presence in Canada, we’re excited to support ContactNB members with tailored solutions that elevate both agent performance and the customer experience.
To learn more, click on the “Learn More” button below!
We’re happy to welcome back Activeo as a valued Partner to ContactNB!
Since 1993, Activeo has provided Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration.
Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centres, web channels and an overall integrated Customer strategy.
Our team of experts and global partners provides the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact centre performance.
Activeo helps its Customers to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by :
- Optimizing their customer interactions > Structuring the Customer journey
- Improving their Customer experience > Listing the Voice of Customer
- Monitoring quality and performance > Improving Customer Service Performance
Activeo is proud to be a Gold-level sponsor of the upcoming 2026 ContactNB Conference, Trade Show & Awards of Excellence Gala!
For more information, please visit Activeo’s website by clicking on the “Learn More” button below.
Apr 26 2025 - Welcome a new ContactNB Member!
BioScript Solutions
We’re happy to welcome BioScript Solutions to our amazing list of ContactNB Contact Centre Members.
The Coverdale Resource Center is a dedicated patient support contact center based in Moncton, New Brunswick. As part of the BioScript Solutions network, Coverdale plays a vital role in supporting patients across Canada by providing high-quality, compassionate, and efficient communication and coordination services within the healthcare journey.
Coverdale’s bilingual team of Patient Service Coordinators are the first point of contact for patients, caregivers, clinics, and healthcare providers. Our team manages inbound and outbound communications for multiple patient support programs, offering services such as appointment scheduling, intake coordination, and patient education. We are committed to ensuring a seamless and supportive experience for patients navigating treatment for chronic and rare diseases.
What We’re Known For:
Patient-Centered Communication: Our contact center supports inbound, outbound, and email interactions ensuring each one reflects our values of empathy, respect, and accountability.
Collaborative Partnerships: We work closely with BioScript Pharmacy, Coverdale Clinics, and other divisions within the BioScript network to ensure continuity of care.
Operational Excellence: With a strong focus on quality, process improvement, and responsiveness, we continuously evolve our practices to meet the changing needs of patients and healthcare partners.
Team Culture: Coverdale fosters a collaborative and inclusive workplace, with a focus on employee engagement, recognition, and ongoing development.
Why BioScript Joined ContactNB:
Joining ContactNB reflects our commitment to industry collaboration, professional development, and best-practice sharing. We are proud to be part of a community that recognizes the critical role contact centres play in supporting people across industries, and we look forward to contributing our healthcare expertise to the broader contact centre community in New Brunswick.
BioScript Solutions is a Canadian healthcare company specializing in specialty pharmaceuticals and patient support services. They provide access to complex drug therapies, infusion clinics, pharmacy services and reimbursement support to help patients manage chronic and rare diseases. Their focus is on improving patient care through personalized treatment solutions and strong partnerships with healthcare providers.
BioScript Solutions is located in Moncton, NB.
Apr 26 2025 - Welcome a returning ContactNB Partner!
CallDesign
We’re happy to welcome back CallDesign as a valued Partner to ContactNB!
CallDesign drives an Optimized Workforce with their comprehensive suite of workforce optimization solutions including workforce management, performance management, quality management, automation, and gamification. Whether you want to improve the customer experience, increase efficiency, or boost employee engagement, CallDesign have a solution to fit your needs.
If a new solution needs to be created, Call Design offers integration solutions that allow you to connect your data sources into Workforce Management tools and track calls, chat, email, tickets, back-office work items, and other metrics.
