Session Title: How to Maximize Human ABILITIES Through Diversity

Diversity is a critical element of organizational success, especially in today’s dynamic and interconnected world. Jeff Adams, a human rights lawyer and Paralympian, walks audiences through strategies and tactics to build sustainable systems that maximize human abilities to ensure ongoing success today and far into the future.

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This three-time Paralympic Champion and six-time World Champion in wheelchair racing is living proof that focus, determination, and spirit are the keys to achieving “gold medal” dreams.

Combining his unique understanding of life’s challenges with his experience as a world-class athlete, Jeff Adams shares proven methods that help people meet their goals and achieve success. He has faced monumental challenges admirably, competing in six consecutive Summer Paralympics, from 1988 to 2008, and winning a total of three gold, four silver, and six bronze medals.

After retiring from competition, Adams transitioned from sport to business, founding two medical device engineering companies, which he sold in 2016 to return to school to study law.

A graduate of Osgoode Hall Law School, Adams was called to the Ontario Bar in June 2021 and is currently working at Fasken Martineau LLP, a Bay Street law firm in Toronto, specializing in labour and employment and human rights law.

Adams previously served co-Chair of the Ontarians with Disability Advisory Council and the Equity Advisory Group at the Law Society of Ontario. In 2018, he was inducted into Canada’s Sports Hall of Fame.

Bouncing Back Stronger: Rediscovering Your True CapABILITIES After a Setback

Join us for an inspiring keynote event, where we explore resilience, personal growth, and the power of bouncing back from life's challenges. Discover how setbacks can be stepping stones to your true potential and learn strategies to unleash your inner capabilities. Get ready to emerge stronger and more empowered than ever before.

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Paula Morand is a leadership-building, revenue-boosting, strategy-expanding keynote speaker, author and visionary. This dreaming big and being bold leadership expert and brand strategist brings her vibrant energy, humour and wisdom to ignite individuals, organizations and communities to lead change, growth and impact in a more bold fashion.

Paula is currently recognized as one of the top 25 Leadership Experts to follow on Twitter, named to the Top 100 Authority List by Influence Magazine and listed onto the Top 200 Most Influential Authors list for 2019 Globally by Richtopia. She is a regular contributor to numerous publications and has been recognized numerous times for her commitment to Canada’s economic development.

34 years, 27,000 clients, 38 countries, 19 books, former radio personality, 14x award-winning entrepreneur, keynote speaker and humorous emcee.

Shaping Response-ABILITIES

We have the ability to shape our response, our response-ability, in a way that can help us, and everyone we interact with. We are the architects of our responses. We CAN do this! In this talk, I will underline key actions that help with our ability to respond to situations, set boundaries, be great leaders and followers, and care for our mental health through it all. I will mix in some science and stories to show how we can all be responsible (Response-able). We'll also have a few laughs along the way.

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John Dallas, a 25-year pro in telecom, IT, and cybersecurity, masterfully fuses extensive practical experience and people skills as Telecon's IT Director while completing a Masters in Human Resources in his spare time. His unique journey centers on cultivating standout teams through the art of followership, a growth mindset and genuine curiosity.

Victor or Victim: You Have the Ability to Choose!

The outcome of every situation is directly proportionate to your ABILITY to discern the truth from your perception. Our perceptions are often influenced by past experiences, fears and beliefs. Those are completely in your control should you decide to be vulnerable and allow your perceptions to shift from victim to victor. Sharon will present your innate tools to support your shift. All you need to do is choose.

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Sharon Joseph is a speaker and an international best-selling author who seeks truth in perception and champions empathy in leadership. Founder of 50+: Raw & Ready and the Conscious Connection methodology, Sharon navigates through the stories blocking productivity to find the reality that unleashes people’s innate abilities that drives them to their full potential.

Unlocking Your True Potential: The Power of Accountability, Flexibility and Adaptability

Join us on a journey where we'll discover the keys to unlocking your full potential. Through the lens of Tyler’s experience as a National Team canoe athlete, we'll explore the transformative impact of accountability, flexibility, and adaptability. Learn how these qualities can propel you forward, both in sports and in life, allowing you to reach new heights of achievement. Get ready to embrace these principles and embark on a path towards maximizing your capabilities.

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Tyler Laidlaw competes in the sport of Canoe Kayak and has been a member of the Canadian National Team since 2021. Tyler’s journey with Team Canada started in 2016 and since then, he has achieved remarkable feats. He secured top-ten finishes at prestigious events like the World Championships, World Cups and U23 Worlds — not to mention winning medals at the Olympic Hopes regatta and Junior Pan American Championships.

In addition to his Kinesiology studies at Dalhousie, Tyler is deeply involved in coaching high school hockey and serves as president of his childhood canoe club.

Uplift Others to Optimize Abilities, Skills and Strengths

We all bring unique abilities, skills, strengths, and values to work and the world. These unique personal conditions influence how we show up, what we look for in others and what we create as leaders. It feels great when we are well-received, see others with similar values and observe people thriving under our influence; goals are achieved, trust is high, mistakes are minimized, risk is mitigated, and morale is off the chart. These are the conditions where strengths and abilities are optimized. But what happens when we are not well-received, we don’t find what we want in others, and people are not thriving around us?

In this session, you will learn why values, alignment and appreciation will uplift and celebrate abilities, increase cooperation, boost morale, and get things done. You will leave the session feeling elevated and will have learned two valuable coaching skills to practice immediately with your team and your valuable relationships.

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Executive Coach and Facilitator, Jonathan McCready helps customer-facing teams and leaders navigate change and complexity to achieve their objectives.

When not working, you might find Jonathan cycling, hiking, or practicing karate. He is an avid painter, musician, gardener, and chef. His passion for learning something new is sparked by observing the beauty and excellence of nature or spending time with family, friends, and beloved rescue dogs.

Join host Paula Morand as she discusses the topic of Invisible Disabilities with guests who have first-hand knowledge of this topic.

Our Panelists

Naomi Eatmon: TD Insurance, Saint John
Michelle Lord: Director, Reservation Sales, Accor Global Reservation Centre

Join hosts Cheryl Steadman and Amber Arsenault as they have an honest discussion with students soon to graduate from NBCC’s Client Services & Sales course. We’ll hear about what they are looking for in a prospective employer, and we’ll also discuss topics like company culture, work/life balance, DEI initiatives, work environment, community and social responsibility and much more.

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Cheryl Steadman is the Executive Director of ContactNB Inc., a not-for-profit industry association serving the Contact Centre industry in New Brunswick.

Amber Arsenault is an Instructor at the New Brunswick Community College’s Moncton campus.

Turbo Boost Your Coaching Abilities!

At elevate2Great, our sole mission is to elevate coaching skills for all leaders, especially the first two levels of leadership.

Certified by the International Coaching Federation, our program creates a thriving environment for driving people-centered change in your business. We are pleased to share with you, one of our game changing techniques from this program. It is short, sweet and makes a powerful impact in just three short minutes.

At the end of this session, you’ll have fun learning something new and be excited to put this technique into action right away – in your personal and business life!

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Afshan Kinder is a sales, service and contact centre guru. Her superpower is her unique approach of inspiring clients to embrace fresh ideas, concepts, and cutting-edge strategies to spark and sustain organizational change. Her strategies have been successfully used by her Fortune 500 clients to simultaneously improve customer experience, revenue, and productivity. Clients have sustained these gains by building a foundation for all levels to be inspirational leaders and exceptional coaches by using her elevate2Great strategies.